FAQs

A Yes, we do offer volume discounts. Please contact our sales manager on our contact us page for further details.

AIf the product you seek is part of our range sold to hospitals or other medical professionals, then chances are we will be able to arrange this for you - even if it is not currently listed on our website. Using the contact us page, you can contact our sales manager for more information on our product range.

AWe only offer account facilties to businesses that purchase regularly. If you intend to make regular purchases, then our sales manager will be able to assist you. Please see our contact us page.

ASorry, we only supply product in New Zealand and accept New Zealand Credit Cards for online payment.

AWhen you placed your order you will have been given an order reference. Please call or email us quoting this reference and we will assist you.

AGoods are normally despatched the same working day as you place your order, and delivered the following day for cities from Christchurch North. If you are not in a city please allow an extra 24 hours. If your goods have not arrived within 3 days of order and we have not contacted you, please contact us for more information.

APostage and packing is an additional charge, calculated and shown at the end of your order. Please use your shopping cart, and prior to accepting the order this value will be displayed.

AIf as occasionally happens we are out of stock of the product you order, we will place your product on back order and supply the stock when it arrives. We will advise you and keep you updated as to when you can expect delivery.

AIf goods arrive damaged or faulty we will gladly replace or refund the price you paid for the goods, providing we are advised within 5 working days of you receiving the goods. We provide an unconditional money-back guarantee on all unopened goods returned in original condition within 5 working days of receipt. Under exceptional circumstances we will negotiate other returns. Please advise us promptly of any problems.